Need Tech Support ?
CNIB Tech Hotline gives you fast, friendly virtual support when you run into tech issues. You can book a one-on-one call, and we will guide you through your question. Get help with iPhone and iPad, Android phones, general tech, computer screen readers, screen magnifiers, wearable devices, braille displays and video magnifiers. If the issue needs more support, we will connect you with the right resources.
Book your appointment today by calling our Contact Centre at 1-800-563-2642, or schedule your own Tech Hotline session online.
Partners: Technical and accessibility support
Overview
Below is an overview of technical and accessibility support contacts for our partner vendors. These resources can assist with setup, troubleshooting and accessibility features for products we sell, as well as devices commonly used alongside them, such as Apple products. Before reaching out, confirm the device maker or brand you need support for, as each vendor provides assistance for their own products.
HumanWare provides support for all HumanWare devices. You can reach them by phone at 1-888-723-7273 or by email at us.support@humanware.com. Support is available Monday to Friday from 8:30 a.m. to 5 p.m. EST.
Optelec provides support for all Optelec and Vispero devices. You can reach them by phone at 1-800-665-3005. Support is available on weekdays from 8:30 a.m. to 4:30 p.m.
Apple Support provides assistance for all iOS devices. You can reach them by phone at 877-204-3930.
Meta Ray-Ban Glasses support is available for help with setting up Meta glasses with the app. You can reach them by phone at 866-472-9226.
. Support is available Monday to Friday from 8:30 a.m. to 5:30 p.m. ET, and on Saturdays from 9 a.m. to 5 p.m. ET.