Terms of sale
General return policy:
Most products may be returned to CNIB Smartlife for credit, refund or replacement for up to 30 days from the date of the original sale, with proof of purchase. This excludes any items designed with "SP NR" in the product name. These items are Special Order ONLY and Non-Refundable. Please ensure that the item is in new and unused condition, and is returned in its original packaging with all accessories and instructions. Once the item is received in our warehouse, it may take 4 to 6 weeks for processing. If the product has been returned in a suitable condition, you will be issued a refund less the original shipping charges.
To return your product, please send it postage-paid to:
CNIB Smartlife – Returns
1929 Bayview Avenue
Toronto, ON M4G 3E8
Sales of all products that come into direct contact with the body, such as eye drop guides, are final. No refund or exchange will be given.
Watch batteries are warranted for 30 days from the date of sale. Watch bands and crystals, however, are not covered by warranties. If a product is modified in any way, doing so will void the warranty. Most manufacturers offer a limited warranty for their products. Please contact us toll-free at 1-866-659-1843 for further details.